When your order ships
We pack every order and hand it to the courier within 1 to 2 working days. We dispatch Monday to Saturday, so an order placed on a Sunday or a public holiday is packed on the next working day. During a sale it can take a little longer.
Occasionally a piece has to be made or procured before it ships. If we can't ship part of your order within 15 days, we'll cancel that part, email you to let you know, and refund it the same way you paid.
How long delivery takes
Once your order has shipped, it usually reaches you in 2 to 5 working days in a metro city, 3 to 7 working days in other cities and towns, and 5 to 10 working days in remote areas.
These are the couriers' usual times, not promises: weather, festivals and the courier's own routes can add a day or two.
Delivery charges
Delivery is free on orders of ₹599 and above. Below ₹599, delivery is ₹149 per order. You'll see the charge at checkout, before you pay.
Tracking your order
When your order ships, we email you a link to track it. You can also sign in to your Alda account, from the account icon at the top of any page, to see your orders and their tracking.
Where we deliver
We deliver within the municipal limits of the towns we serve across India. For delivery outside those limits, or outside India, write to us at enquiry@aldaindia.com and we'll confirm the exact delivery charge.
One address per order
Each order ships to the single address you give at payment. To send pieces to different addresses, please place a separate order for each. We try to send everything together, but pieces from one order may arrive separately.
Checking your parcel
Please look the parcel over before you accept it. If the box is damaged or looks opened, refuse it, or note the damage on the courier's delivery slip before you sign.
Record a short video as you unbox it. If anything inside is damaged, tell us within 3 days of delivery, with photos and the video: call our delivery helpline on +91 95481 30131, 10 am to 5 pm on working days, with your order number. We'll arrange a replacement as quickly as we can.
Invoices
Every item, gifts included, ships with an invoice showing its price, as Indian tax regulations require.
Paying for your order
You can pay by UPI, debit card or credit card when you order, or pay cash when your order is delivered.